Faqs
Why does my order show payment pending after deduction?
This situation is usually caused by delayed system data synchronization after payment. The transaction record is valid in most cases. We will try our best to complete data verification and order status update within a reasonable period. No repeated payment will be deducted during the waiting process.
Can I continue shopping while waiting for order status update?
Yes, abnormal status of a single order will not affect your subsequent shopping and payment operations. You can place new orders normally without any restriction.
How to confirm whether the pending order is valid?
You can check the payment voucher and order creation record for confirmation. If you still have doubts, you can submit a consultation, and our team will assist in verification.
This situation is usually caused by delayed system data synchronization after payment. The transaction record is valid in most cases. We will try our best to complete data verification and order status update within a reasonable period. No repeated payment will be deducted during the waiting process.
Can I continue shopping while waiting for order status update?
Yes, abnormal status of a single order will not affect your subsequent shopping and payment operations. You can place new orders normally without any restriction.
How to confirm whether the pending order is valid?
You can check the payment voucher and order creation record for confirmation. If you still have doubts, you can submit a consultation, and our team will assist in verification.